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Engage Consult is our electronic consultation system

This is an alternative route to the surgery instead of using the telephone.

There is also a great deal of self-help information to support you within Engage Consult – we recommend seeing if there is something in there that may help you.

We strongly recommend using NHS Login or creating an account with this service as this enables two-way messaging.

  • This can be used for non-urgent medical enquiries and administration queries.
  • This is not for prescription requests or urgent medical problems.
  • The busiest time for phone calls is 8am to 12am. The electronic consultation service is available during these times and may be a quicker way to access care and support

Please note the service may close earlier in the morning at busier times.

Please use this link or sign up for the NHS app to access this service.

ACCESS ENGAGE CONSULT

What happens to my query?

The care navigators will initially review the query as they would have done with when answering the phone.

They will direct your query to the most appropriate person.

If you have been dealing with a particular clinician for your problem already, please let us know as we will aim to direct your query to them.

While many queries can be dealt with within 72 hours, some may be booked for a future routine appointment with the most appropriate clinician.

Why can’t I request my prescription through this system?

We already receive prescription requests through a variety of channels.

Engage Consult has limited capacity so we need to ensure it is used safely and efficiently.

To request a prescription electronically you can sign up to the NHS app or for online access via our reception team.

Otherwise you can request with the traditional paper slip.

We do not take prescription requests over the phone unless there are special circumstances as we have limited phone capacity and also there is more risk of errors.