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Repeat Prescriptions
Request a repeat prescription
Please allow 3 full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.
Use the NHS App
Ball Tree Surgery would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your prescription record at the practice.
Order Online with Patient Access
You can order your repeat prescription online using Patient Access
You can order your repeat prescription online using Patient Access.
The simplest and quickest way to order your repeat medication is by using Patient Access which links directly to your Prescription record at the Practice.
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications
- Bring the white side of the prescription to the surgery - post it in the silver box in our foyer
- Complete a medication request form (available at the surgery) - post it in the silver box in our foyer
By Post
You can post your prescription slip or written request to us at the Practice
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.
We do not allow requests for repeat medication to be made by phone for safety reasons. This is recommended practice. We are sorry if this causes you inconvenience.
When will your repeat prescription be ready?
- We can receive over 400 requests for repeat medication each day.
- Each of these requests needs to be processed, reviewed, and signed by a GP
- We aim to process your prescription within 3 full working days
- We process prescriptions AM and PM. This will affect when your prescription is ready.
- Please note there are very few medicines where it is dangerous to miss a few doses. The GPs have given the Reception Team a list of the priority medicines.
- Please do not call to ask for urgent processing for your prescription if your medicine is not a priority
You can help us speed up the process by:
- Signing up for Patient Access or The NHS App for ordering and tracking repeat medication
- Signing up for paperless prescriptions where your prescriptions go straight to the pharmacy
Repeat Prescriptions Received Before 12pm at the surgery on:
- Monday will be ready after 4pm on Thursday (or Friday at your Pharmacy)
- Tuesday will be ready after 4pm on Friday (or Monday at your Pharmacy)
- Wednesday will be ready after 4pm on Monday (or Tuesday at your Pharmacy)
- Thursday will be ready after 4pm on Tuesday (or Wednesday at your Pharmacy)
- Friday will be ready after 4pm on Wednesday (or Thursday at your Pharmacy)
Repeat Prescriptions Received After 12pm at the surgery on:
- Monday will be ready after 2pm on Friday (or Monday at your Pharmacy)
- Tuesday will be ready after 2pm on Monday (or Tuesday at your Pharmacy)
- Wednesday will be ready after 2pm on Tuesday (or Wednesday at your Pharmacy)
- Thursday will be ready after 2pm on Wednesday (or Thursday at your Pharmacy)
- Friday will be ready after 2pm on Thursday (or Friday at your Pharmacy)
Medication Reviews
Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.
Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.
There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.
As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.
Repeat Dispensing
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines.