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Repeat Prescriptions
Request a Repeat Prescription
Please allow at least 3 full working days for prescriptions to be processed.
- Please remember to take weekends and bank holidays into account.
- We do not allow requests for repeat medication to be made by phone for safety reasons
Find a Pharmacy Near You
Use the NHS App
Ball Tree Surgery would like to invite you to use The NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.
The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your prescription record at the practice.
Order Online with Patient Access
You can order your repeat prescription online using Patient Access
You can order your repeat prescription online using Patient Access.
The simplest and quickest way to order your repeat medication is by using Patient Access which links directly to your Prescription record at the Practice.
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications
- Bring the white side of the prescription to the surgery - post it in the silver box in our foyer
- Complete a medication request form (available at the surgery) - post it in the silver box in our foyer
By Post
You can post your prescription slip or written request to us at the Practice
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery. Please allow at least seven days if requesting your medication by post.
When will your repeat prescription be ready?
- We can receive over 400 requests for repeat medication each day.
- Each of these requests needs to be processed, reviewed, and signed by a GP
- We aim to process your prescription within 3 full working days
- We process prescriptions AM and PM. This will affect when your prescription is ready.
- Please note there are very few medicines where it is dangerous to miss a few doses. The GPs have given the Reception Team a list of the priority medicines.
- Please do not call to ask for urgent processing for your prescription if your medicine is not a priority
You can help us speed up the process by:
- Signing up for Patient Access or The NHS App for ordering and tracking repeat medication
- Signing up for paperless prescriptions where your prescriptions go straight to the pharmacy
Repeat Prescriptions Received Before 12pm at the surgery on:
- Monday will be ready after 4pm on Thursday (or Friday at your Pharmacy)
- Tuesday will be ready after 4pm on Friday (or Monday at your Pharmacy)
- Wednesday will be ready after 4pm on Monday (or Tuesday at your Pharmacy)
- Thursday will be ready after 4pm on Tuesday (or Wednesday at your Pharmacy)
- Friday will be ready after 4pm on Wednesday (or Thursday at your Pharmacy)
Repeat Prescriptions Received After 12pm at the surgery on:
- Monday will be ready after 2pm on Friday (or Monday at your Pharmacy)
- Tuesday will be ready after 2pm on Monday (or Tuesday at your Pharmacy)
- Wednesday will be ready after 2pm on Tuesday (or Wednesday at your Pharmacy)
- Thursday will be ready after 2pm on Wednesday (or Thursday at your Pharmacy)
- Friday will be ready after 2pm on Thursday (or Friday at your Pharmacy)
Medication Reviews
Patients on repeat medication will be asked at least once a year to review these; certain medication may require more regular review. A notification message should appear on your repeat prescription slip when one is due.
Medication reviews are undertaken by the GP and can either be a face-to-face appointment or alternatively more are being undertaken over the telephone as a telephone consultation.
There are a couple of exceptions where our nursing staff will review medication if you attend one of our specialist clinics e.g. diabetes or asthma but it is always good to check if you are not sure.
As soon as you get this message on your prescription slip and to avoid unnecessary delays to further prescriptions please book an appointment which could be a telephone consultation or a face-to-face appointment.
Repeat Dispensing
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines.
Urgent Medication Requests
General Practice is a Non-Urgent Service.
Every patient is responsible for managing their medication appropriately and requesting repeat medication early enough to allow for safe processing.
Ideally, requests for repeat medication should be with the practice at least 5 working days before the medication is due to run out.
For the vast majority of medicines if you miss a day or two of medication it will not be an issue. Therefore, if you have sent your prescription into the surgery after your medication has run out it is usually safe to wait for the surgery to reissue the medication.
In exceptional circumstances, for certain medications we will aim to provide a more rapid response. If you are on any of the medications below it is more important that you manage your medicines carefully and have your repeat requests with us on time. Repeated late requests for medication are a cause for concern.
For most medications it is safe to miss a couple of doses if you are late with your repeat medication request.
Our Pharmacy and Reception Teams are only permitted to place urgent requests for medication for specific medications. The list of medications where it is important not to miss any doses are below and are the only medications that we are allowed to process more rapidly.
Even if a urgent medication request is granted and a prescription created, it will still take time for a pharmacy to receive the information and make up the medication.
List of medications where it is important not to miss any doses
A
- Affenid
- Amitriptyline
- Aripiprazole
- Atomoxetine
- Azathioprine
B
- Buspirone
C
- Ca-careldopa
- Canagliflozin
- Carbamazepine
- Ciclosporin
- Citalopram
- Clonazepam
- Co-beneldopa
- Co-codamol
- Codeine
- Co-dydramol
- Concerta
D
- Dapagliflozin
- Delmosart
- Depakote
- Dexamfetamine
- Diazepam
- Dihydrocodeine
- Donepezil
- Dosulepin
- Duloxetine
E
- Empagliflozin
- Epilim
- Equasym
- Escitalopram
F
- Fluoxetine
G
- Gabapentin
- Gliclazide
- Guanfacine
H
- Hydroxychloroquine
I
- Insulin - any sort
J
There are no medications starting with this letter in the list
K
- Keppra
L
- Lamotrigine
- Leflunomide
- Levetiracetam
- Linagliptin
- Lisdexamfetamine
- Lithium
- Lofepramine
M
- Madopar
- Matoride
- Medikinet
- Mercaptopurine
- Metformin
- Methotrexate
- Methylphenidate
- Mirtazepine
- Morphine
- MST
- Mycophenolate
N
- Nortriptyline
O
- Olanzapine
P
- Paroxetine
- Phenytoin
- Pioglitazone
- Pregabalin
Q
- Quetiapine
R
- Risperidone
S
- Sertraline
- Sinemet
- Sitagliptin
- Sulfasalazine
T
- Tegretol
- Topiramate
- Tramadol
- Trazodone
U
There are no medications starting with this letter in the list
V
- Valproate
- Valproic acid
- Venlafaxine
W
There are no medications starting with this letter in the list
X
- Xaggitin
- Xenidate
Y
There are no medications starting with this letter in the list
Z
- Zolpidem
- Zomorph
- Zonisamide Cenobamate
- Zonisamide Memantine
- Zopiclone