Opening Hours

When We're Open
Day Monday Morning 8.00am Afternoon 6.00pm
Day Tuesday Morning 8.00am Afternoon 6.00pm
Day Wednesday Morning 8.00am Afternoon 6.00pm
Day Thursday Morning 8.00am Afternoon 6.00pm
Day Friday Morning 8.00am Afternoon 6.00pm
Day Saturday Morning CLOSED Afternoon CLOSED
Day Sunday Morning CLOSED Afternoon CLOSED

Telephone: 01903 752 200 (Emergency ONLY between 12.00pm and 2:00pm and then 6:00pm and 6:30pm)

Evening and Weekend Appointments Now Available: GP and Nurse appointments are now available during the evening and at the weekend at local GP Access Hubs. Please visit our appointments page for further information

We are closed on bank holidays. To view the surgery closures, please visit our events and closures page

 

Phone Opening Hours

Our phone lines are open Monday to Friday from 8:00am to 12:00pm and then from 2:00pm to 6:00pm

Our phones can be incredibly busy, often with over 400 calls per day.  Please be kind and patient with our Reception Team.

We strongly recommend using the option to receive a call-back to save you waiting in a queue if the phone system offers this service to you. (This is usually available until 11:45am in the morning and until 4:45pm in the afternoon).  Note that there may be several phone queues happening at any one time - so when the phone system say you are number x in the queue - it will be for the option that you have chosen.  There will be other callers queuing for other options at the same time.

Please note: We only take emergency calls between 12:00 and 2:00pm and between 6pm and 6:30pm

Opening Hours

We are usually open Monday to Friday from 8:00am to 6:00pm at each of our locations

We close on Bank Holidays.  Occasionally, we close for part-days, usually in the afternoons for staff training.

When We're Closed

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Less than urgent
If you need medical advice or to see a doctor call 111. There will be someone to provide you with advice and to direct you to a clinician if it is necessary. 

Pharmacists
  • Pharmacists (chemists) can provide advice and treatment for a wide variety of medical problems.
  • Many Pharmacists are open longer hours than the Surgery.
  • Pharmacists are highly trained professionals that provide advice on a wide range of problems.
  • They can be particularly helpful for advice about colds, flu, sore throats, ear ache or coughs.
  • They can also advise on regular medication and ways to stop smoking.
  • Pharmacies can offer emergency contraception.

Find your nearest pharmacy 

Urgent Treatment Centres
  • Urgent Treatment Centres (previously known as Walk-In Centres) can now only be accessed via an appointment system, booked by NHS111. Patients can no longer access a ‘walk-in’ service, without an appointment. Please call 111 or visit the NHS 111 online website

For further information on the nearest Urgent Treatment Centres, see the NHS website

Emergency Dental Treatment
A GP is not appropriately trained to deal with dental problems. This includes toothaches, abscesses and problems experienced after dental treatment. We cannot provide antibiotics as it is necessary to have a full assessment before prescribing such things.

We would therefore suggest patients register with and attend regularly a dentist who can provide appropriate routine and emergency advice. Dentists offer a 24 hour emergency service. Out of normal surgery hours, this service is only for urgent dental treatment that cannot wait until the next working day to be treated.

For emergency dental treatment outside normal working hours, registered patients should contact their dental surgery. Most surgeries have an answering machine message referring you to out-of-hours information.

NHS England

Call 111 when it's a concern, but less urgent than 999.

The NHS non-emergency number.

111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.